Last updated: 30 July 2026
Because our machines are sold and rented on a quote basis, return and refund terms are confirmed individually for each order at the time of purchase or rental agreement. This page describes our general approach.
If a machine arrives damaged or faulty, please contact us as soon as possible so we can arrange an inspection, repair, or replacement under warranty. Machines that have been modified, misused, or damaged after delivery are not eligible for a return.
Rented machines must be returned in the condition they were supplied, allowing for normal wear and tear. Any damage beyond normal use may be assessed and charged separately, as agreed at the time of rental.
Genuine parts and accessories can be returned if they are unused, unopened, and reported within a reasonable time of delivery. Parts that have been fitted or used are not eligible for return.
To request a return, repair, or replacement, please contact us with your order details and a description of the issue. We'll confirm the next steps with you directly.
Reach out through our contact form, or by phone at 011 723 0000, and our team will guide you through the process.